Support

If I have a question about Advisor that hasn’t been asked here, where can I find the answer or who can I ask?
If you have any questions about Advisor or your account that are not already answered on this page, feel free to send in a ticket to our Support desk. By ...
Mon, 15 Oct, 2018 at 3:32 PM
Can I add historical data to my Advisor system?
• Yes, you can. We use MRSO data collected by the ESB to add large quantities of data to your sites Main Incomer. If you require this, please contact supp...
Mon, 15 Oct, 2018 at 3:33 PM
How to change displayed unit settings (such as Joules to kWh)
How to change displayed unit settings (such as Joules to kWh) On Advisor open the settings tab along the top of the page. In the “My Settings” section ...
Thu, 27 Apr, 2017 at 5:01 PM
How to change working hours of a site
To change the working hours of a site please follow the steps below:  1) Log into ResourceKraft in your Administrator account 2) Go to the Settings tab...
Mon, 8 Jan, 2018 at 2:32 PM
What is a base load?
Base load refers to energy consumption of an office, factory or house when it is not in use. For example the base load of an office would be the amount of e...
Tue, 3 Apr, 2018 at 12:14 PM
Who do I contact if I need help?
Hi ,   I have created a user log in for you, which you can use by clicking the link https:/advisor.resourcekraft.com/login.jsp.   I can now offer you...
Thu, 2 Aug, 2018 at 11:36 AM
How do I Replace Chatterbox Batteries?
Hello, Here is a guide to replace batteries in a Chatterbox Isolation unit. For Health and safety Reasons these actions should be conducted by a Profess...
Thu, 2 Aug, 2018 at 11:30 AM
Who do I contact if i need help(Enterprise Server)?
Hi ,   I have created a user log in for you, which you can use by clicking the link https:/enterprise.resourcekraft.com/login.jsp.   You will be prompte...
Thu, 2 Aug, 2018 at 11:36 AM
How do I Power Cycle DA2/DA3?
To do a power cycling on a DA2/DA3; 1 - Turn off all the breakers in the panel. 2 - Leave breakers off for 2-3 minutes. 3 - Turn breakers back on.
Thu, 2 Aug, 2018 at 11:27 AM
How do I Power Cycle a Wi5?
To do a power cycling on a Wi5; 1 - Turn off/ remove power from the Wi5. 2 - Leave power off for 3-4 minutes. 3 - Turn power back on.
Thu, 2 Aug, 2018 at 11:26 AM