Support

My costs on Advisor seem to be inaccurate, what can I do?
• Get in touch with our support team and let us know of your concern • It is most likely a simple case of an outdated tariff on the system, in which ca...
Mon, 15 Oct, 2018 at 3:19 PM
How do I add more meters or energy data to the system?
If you want to add more meters to the system, you need to contact your reseller or ResourceKraft at sales@resourcekraft.com
Mon, 15 Oct, 2018 at 3:19 PM
Can I get my company logos displayed on Advisor?
• Yes, you can. You will simply need to send us your company’s logo and we can apply it to your system.
Mon, 15 Oct, 2018 at 3:25 PM
Can I get my company logo applied to my Advisor reports?
• Yes, you can. However, this is a paid service as we will need to customise the reports engine for you. If you wish to discuss this with us, simply email...
Mon, 15 Oct, 2018 at 3:26 PM
Sometimes small gaps appear in my data, what’s going on?
• Often this is to do with GSM reception on site. Not to worry! Our nifty hardware will record the information being collected on site. • When our data...
Mon, 15 Oct, 2018 at 3:27 PM
I have only recently had the ResourceKraft system installed; can I get Historical data uploaded to the system?
• The short answer is yes, but normally only for your Main Electrical incomer on site. You can provide us with your MPRN (which can be found on your bill)...
Mon, 15 Oct, 2018 at 3:28 PM
My Browser won’t display Advisor?
Some simple steps you can take to ensure that you won’t have connectivity issues are as follows: • Ensure your browser is at least Internet Explorer 9 ...
Mon, 15 Oct, 2018 at 3:29 PM
What are these annual subscription charges?
• Your annual subscription covers the following: • System software upgrades • Online and offline support • Access to scheduled monthly online tra...
Mon, 15 Oct, 2018 at 3:30 PM
Can I display Advisor on a Dashboard/Monitor?
• We can supply information to be displayed in a dashboard format. This information can be customised to suit the needs of your business. We can display a...
Mon, 15 Oct, 2018 at 3:30 PM
What should you do if you get an error message on the Advisor page?
• Please take a screenshot of the issue and send it to support@resourcekraft.com. Along with the screenshot, you should also tell us what you were trying ...
Mon, 15 Oct, 2018 at 3:31 PM